Photo source: ShiftCare
On October 8th, 2024, Supported Care's Operations Manager, Justin Burmeister, attended the NDIS Provider Viability Summit at the Brisbane Convention & Exhibition Centre. Hosted by DSC, the Summit brought together industry leaders and experts to address the pressing challenges facing NDIS providers while sharing practical strategies for fostering sustainability and growth.
Justin represented Supported Care at the event, gaining valuable insights into how the sector can navigate tight budgets, rising costs, and increasing operational pressures. The discussions highlighted that while the current environment is challenging, there are clear opportunities for providers to reduce inefficiencies, adapt to changes, and strengthen their operations.
The Financial Realities Facing NDIS Providers
The Summit underscored the significant financial pressures across the sector, with over 50% of NDIS providers operating at a loss in 2023. Key cost challenges included rising workers’ compensation premiums, time management inefficiencies, and balancing full-time staff ratios. For Justin, the importance of understanding and addressing cost drivers stood out as a vital step for ensuring viability in these tough conditions.
Strategies for Financial Sustainability
One of the key takeaways for Justin was the focus on lean operations and strategic investments. Providers that manage overhead costs effectively and invest in technology and marketing were highlighted as better positioned to achieve sustainability. Maintaining direct support worker costs at around 75% of total expenses was identified as a benchmark for financial stability, an approach Supported Care has actively prioritised.
Preparing for Legislative Changes
The Summit also provided updates on upcoming legislative changes, including hybrid payment models and foundational supports, which are expected to roll out in the next two years. These changes aim to streamline compliance processes, but providers must prepare now to stay ahead. Justin noted that Supported Care is already reviewing its systems to ensure readiness for these changes and to maintain a competitive edge in the evolving landscape.
Actionable Steps for Long-Term Sustainability
The importance of optimising workforce utilisation, payroll systems, and rostering was another key message from the Summit. Providers were encouraged to collaborate with peers, sharing resources and insights to strengthen the sector collectively. This aligns with Supported Care’s approach to fostering partnerships and driving innovation to deliver the best outcomes for clients.
Looking Ahead: Key Takeaways for Supported Care
Justin’s attendance at the Summit reinforced Supported Care’s commitment to adaptability, efficiency, and client-focused care. As he reflected, “The Summit highlighted not only the challenges but also the opportunities to innovate and thrive in this space. By staying proactive, streamlining operations, and putting clients first, we can create a sustainable path forward for both Supported Care and the broader NDIS sector.”
At Supported Care, we remain focused on navigating these challenges with resilience and leadership, ensuring we continue to provide high-quality, sustainable services for our clients.